The Syn’ple Expertise Center of the Synvance Group becomes an “SAP Authorized Support Center” for the following solutions: SAP Business All-in-One, SAP Hana, SAP Analytics and SAP Database & Data Management.
As a Gold SAP partner for more than 7 years, the Synvance group supports its customers on the entire SAP offer to provide them with the most complete response possible.
The objective of the PCoE certification is to guarantee the quality of the support provided by the distribution partners. This 4-month audit measures the level of certification of consultants on SAP technologies, the processes that govern the proper functioning of the support center, and the responsiveness and proactivity of the teams. This certification is part of the Synvance group’s strategy to position itself as a major player in SAP integration and contributes strongly to the recognition of its expertise in innovation and digitalization of companies.
“We are particularly proud to have obtained the SAP-PCoE certification. This certification required a real investment from our teams. It now allows us to be a Value Added Distributor (VAD), to sell SAP licenses and to provide SAP Editor maintenance within our Expertise Center. This is a real recognition of the expertise of our teams, which benefits our customers. From now on, we can also support them in their technical projects, optimization or upgrade of their solutions and their SAP architecture” comments Pierre Grégorutti, Director of the Syn’ple Expertise Center.”
“Another important prerequisite for PCoE certification is the advanced use of SAP Solution Manager for level 1, 2 and 3 incident management, SAP application lifecycle management and monitoring of our customers’ environments. The objective of these uses is to intervene proactively on our customers’ systems and to offer them the technological updates necessary for the proper functioning of their SAP platform,” adds David Quétot, SAP Solutions and Infrastructure Architect at Synvance.”